iPhone X: Processing errors in production seem to occur more frequently

What to do if the iPhone X comes out of the package broken?

How many iPhone X are affected? Processing errors in production seem to occur more frequently. Photo: Sascha Tegtmeyer
How many iPhone X are affected? Processing errors in production seem to occur more frequently. Photo: Sascha Tegtmeyer

[unpaid advertising because product test] The iPhone X is a sparkling and radiant device. The case of the smartphone feels like a unified whole. The feel of the gadget makes many users from the first moment a huge joy. But what happens if you take the iPhone out of the packaging and immediately discovers an ugly production error? This can be a scratch, for example. But other defects are possible. We ourselves had a production error on the iPhone X and experienced an almost incredible story with it. A review.

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That can happen, should now one or the other object. Even with the iPhone X can be one or the other with the large number of manufactured devices, which is not quite right. To meet demand, Apple had to start production iPhone X with TrueDepth camera, glass back and OLED display really give it a go. Especially in the production of TechnicalComponents for the innovative TrueDepth camera used for Face ID Face Recognition had previously given rise to speculation about manufacturing issues.


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Nevertheless, the demand for the new iPhone X was simply huge: within a very short time millions of smartphones had to be manufactured. Overall, Apple should have sold in November and December 2017 29 million pieces of it - an unimaginable amount of products. And you do not have to be a prophet to suspect that one or the other device in production is not doing well.

In the case of production errors, it is, of course, about damages ex works, which are already present before the customer has opened the normally sealed packaging of his smartphone for the first time and held the device in his hands. Unfortunately, this happened to us on the iPhone X. The smartphone came directly to our house with a processing error. Shortly after unpacking and inspecting the brand new, outrageously expensive gadget, we noticed that something was wrong. Our anticipation of the new top mobile phone was unfortunately directly clouded.

If you unpack your brand new iPhone X, you should first check it in detail - some devices seem to have processing errors. Photo Sascha Tegtmeyer
If you unpack your brand new iPhone X, you should first check it in detail - some devices seem to have processing errors. Photo Sascha Tegtmeyer

Apple exchanges iPhone X with obvious production error without complaint

1319 Euro for a smartphone is really a whole lot of money. And yes, there are people who pay such a high price. Because they can or simply because they want it. Zwischen zwischen person person zwischen person zwischen person? Person zwischen person? Person person? Person person? Person person? Person zwischen person? Person person person?? Person person? Person??? Person person??? Person??? Person???????? ?ts person zwischen person zwischen? Person? Person person? Person person? Person person zwischen? ?tststs zwischentststs? Because obviously were the glass plates on the front and back are not glued correctly to the frame, On the right side of the high-end smartphone, this resulted in an ugly and clearly perceptible, rough edge that was certainly a millimeter or even wider. Immediately, dirt and dust collected in it. In addition, one had to suspect that the waterproofness of the smartphone could suffer from the processing error. Normally, the iPhone X feels like a one-stop shop. But this specimen had a sharp edge. Person person person person person zwischen person person person person? Person zwischen person person? Person zwischen persontstststststststs person zwischen person person zwischen? Person zwischen person zwischen person zwischen person zwischen person zwischen zwischen zwischen zwischen person zwischents zwischents zwischen zwischen zwischen zwischen? Person zwischen zwischen? Zwischen zwischen? Person?? Person zwischen person zwischen person zwischen person zwischen person zwischen zwischen zwischen ?ts person zwischents?

So we grabbed the phone directly and Apple called. After contacting the Apple Support on the phone, I got an appointment at the Genius Bar. The employee immediately noticed the error in the processing and immediately exchanged the device, which was only two days old, with its packaging and accessories. This has once again confirmed my ever-good experience with Apple Support. What happened then was completely unbelievable.

Everything just coincidence? Processing errors on the iPhone X seem to be more common

Apple had me so straight a new iPhone X with 256 GB in Space Gray in hand, The exchange took only a few minutes in the stationary Apple Store. So I had a brand new, still welded device in my hand after my complaint. Sensitized to production errors, I decided to unpack and test the gadget on the spot. The friendly employee leads me to a large table where I could unpack the second iPhone X in peace and inspect.

And now it comes: The freshly taken out of the package smartphone had a 1,5 centimeter long, clearly visible and deep scratches on the Lightning connector. The exchanged iPhone X had thus a processing error, which was at least as serious as with the first device! So I went with the freshly unpacked in the Apple Store iPhone X to an employee and showed him the huge scratches, The store clerk was speechless and did not know what to say. Of course, he replaced the device immediately and handed me the third, brand new and sealed iPhone X out. Again, I unpacked the device directly in the Apple Store and inspected it. Also this, the third (!) Brand new one iPhone, had a small quirk down the right side of the speaker. However, this was not as visible as the two previous processing errors. I showed it to the store staff again and he wanted to initiate the next exchange process. I told him I would keep the device this time despite the queasy.


Apple iPhone X or iPhone 8 (Plus) and stylish accessories simply order at Amazon.de!

Advertising - At Amazon.de in the online shop you can conveniently and conveniently order your iPhone X or iPhone 8 (Plus) as well as great and cheap accessories. Just click here and you'll soon have a brand new iPhone in your hands!


How often do you experience manufacturing errors on iPhone X?

I received three iPhone Xs within two days, all three of which had a prominent location. Sure, one option would have been to simply insist on a refund of the money after the third failed iPhone. But a) I did not want to be without a smartphone any longer and b) I was curious to buy the iPhone X., I had the iPhone X in the endurance test and apart from the external processing errors, I can attest to the gadget really excellent test results. In contrast to the iPhone X, the iPhone 8 (Plus) is not known to have such a heaped manufacturing problem.The iPhone 8 Plus, which I had used in the endurance test, had been delivered absolutely flawless. A product that also seems to be resistant to mistakes is the Apple Watch, In all generations we have been able to see no processing errors on the Apple Watch or major scratches.

Page 2: This is how you deal with processing errors best

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About Sascha Tobias Tegtmeyer 95 Article
As a journalist, passionate diver and ambitious stand up paddler, I've become more and more specialized in water sports topics. For several years as an online editor, content and SEO manager for the year Top Special Verlag in Hamburg, I edited the leading diving portal TAUCHEN.de editorially and am at home in the water sports industry. My passion is the sea and all the activities that can be practiced on, in, on and under water. To give this child a name, I created www.just-wanderlust.com - for all people who love the sea - love to travel and water sports like diving, surfing, stand up paddling.